Bookings & Scheduling
How to book, reschedule, or cancel chef visits and consultations.
How do I book a chef visit?
Once you are a HealthPass member, you can book chef visits through the Neuara app. Choose your preferred date, time, and meal plan. You will receive a confirmation along with your assigned chef's details within a few hours.
Can I reschedule a chef visit?
Yes. Chef visits can be rescheduled within the allowed time window defined by your plan. We recommend rescheduling at least 24 hours in advance to avoid partial charges or missed session policies. Use the Neuara app or contact support to reschedule.
What happens if I cancel a booking?
Cancellations made at least 24 hours before the scheduled visit are processed without charges. Late cancellations (within 24 hours) may result in a partial fee or loss of the session credit. Please review your plan's cancellation policy for specific timelines.
How do I book a nutritionist consultation?
Nutritionist consultations are included in your HealthPass. You can schedule or reschedule consultations through the Neuara app under the Consultations section. Your assigned nutritionist will confirm the appointment within 24 hours.
Still need help?
Our support team typically responds within 24 hours on business days.