Privacy

Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and how we keep it safe.

Last Updated: March 2026

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We Never Sell Your Data

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Encrypted & Secure

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You Control Your Data

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Transparent Updates

Neuara is committed to protecting the privacy of every user. This Privacy Policy explains how we collect, use, process, and safeguard your personal information when you use the Neuara platform, subscribe to HealthPass, or book a Nutri Chef cooking service. By using Neuara, you consent to the practices described in this policy.

1

Information We Collect

To deliver our services, Neuara collects the following categories of information:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Home address (for Nutri Chef visits)
  • Payment and billing information

Health & Dietary Information

  • Health goals (weight loss, muscle building, etc.)
  • Existing medical conditions disclosed voluntarily
  • Dietary preferences, restrictions, and allergies

Usage Information

  • Booking history and meal plan selections
  • App or website usage patterns
  • Device, browser, and IP address data
  • Communication history with support or nutritionists
2

How We Use Your Information

Neuara uses your personal information solely to provide and improve our services. Specifically:

  • Provide and coordinate Nutri Chef home-cooking visits
  • Manage and fulfill HealthPass subscriptions
  • Deliver personalized diet plans through nutritionists
  • Process payments and send billing confirmations
  • Send service updates, scheduling reminders, and important notices
  • Improve platform functionality and service quality
  • Respond to customer support requests
  • Comply with applicable legal and regulatory requirements
3

Sharing of Information

Neuara does not sell, trade, or rent your personal data. We may share limited, necessary information only with:

  • Verified Neuara Nutri Chefs — for fulfilling confirmed bookings (name, address, meal plan)
  • Certified nutritionists — to prepare personalized diet plans (health goals, preferences)
  • Payment processors — for secure transaction handling
  • Legal authorities — when required by law or to protect rights and safety

All third parties with whom we share data are contractually bound to protect your information and use it only for the purpose specified.

4

Data Security

Neuara implements industry-standard security practices to protect your information:

  • Encrypted transmission of data using HTTPS/TLS protocols
  • Secure storage with access controls and role-based permissions
  • Regular security reviews and vulnerability assessments
  • Limited employee access on a need-to-know basis

While we take all reasonable measures, no digital system can guarantee 100% security. In the event of a data breach, affected users will be notified promptly in accordance with applicable law.

5

Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing and requested Neuara services
  • Maintain accurate billing and transaction records
  • Comply with legal, regulatory, or tax obligations
  • Resolve disputes and enforce agreements

When your data is no longer required, we will securely delete or anonymize it in accordance with our data retention policies.

6

Your Rights

You have the following rights regarding your personal data:

  • Right to Access — Request a copy of the personal data we hold about you
  • Right to Correction — Update or correct any inaccurate information
  • Right to Deletion — Request deletion of your account and associated data
  • Right to Portability — Request your data in a portable, machine-readable format
  • Right to Withdraw Consent — Opt out of non-essential communications at any time

To exercise any of these rights, please contact us at admin@neuara.com. We will respond within 7 business days.

7

Cookies & Tracking

Neuara uses cookies and similar technologies to enhance your experience. These may include:

  • Essential cookies — required for platform functionality and security
  • Analytics cookies — to understand how users interact with our platform
  • Preference cookies — to remember your settings and choices

You can manage or disable cookies via your browser settings. Note that disabling cookies may affect platform functionality.

8

Children's Privacy

Neuara services are intended for users aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that information has been collected from a user under 18, we will take steps to delete it promptly. Parents or guardians who believe their child's data may have been collected should contact us immediately.

9

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. When updates are made:

  • The revised policy will be posted on this page with an updated date
  • Active HealthPass members will receive email notification of material changes
  • Continued use of the platform after changes constitutes acceptance of the updated policy
10

Contact for Privacy Queries

For any questions, concerns, or requests regarding how Neuara handles your personal information, please contact our Data Privacy team:

  • Email: admin@neuara.com
  • Subject line: Privacy Request — [Your Name]
  • Response time: Within 7 business days

Privacy Questions or Requests?

Contact our privacy team and we'll respond within 7 business days.

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